SHIPPING POLICY — CASA HONOR | PREMIUM JEWELRY

Last updated: September 28, 2026

At Casa Honor | Premium Jewelry, we take care to prepare and ship every order safely and efficiently.

Our online store currently serves customers in Canada, subject to the shipping destinations available at checkout.

1. ORDER PROCESSING

Orders are processed once payment has been successfully confirmed.

Our standard order preparation time is typically 1 to 3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Personalized, made-to-order, custom, or specially sourced products may require additional preparation time. When applicable, the estimated preparation time will be communicated to the customer.

2. SHIPPING WITHIN CANADA

We ship to eligible destinations within Canada according to the shipping options available at checkout.

Our standard estimated delivery time is 4 to 10 business days, following order preparation and dispatch.

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, customs procedures where applicable, and other logistical circumstances outside our reasonable control.

3. PRODUCTS SHIPPED FROM OUTSIDE CANADA

Certain Casa Honor products may be prepared, sourced, or shipped from outside Canada.

These shipments may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by Canadian authorities, carriers, or other applicable entities.

Where such charges are not expressly included in the amount paid at checkout, they may be the responsibility of the recipient, subject to applicable law.

Customs processing may also affect estimated delivery times.

4. SHIPPING COSTS

Shipping costs are displayed during checkout based on the destination and available shipping options.

Where free shipping promotions are offered, they will be subject to the conditions displayed in our store at the time of purchase.

Free shipping is currently available on eligible Canadian orders of CA$400 or more, subject to the conditions displayed at checkout.

5. ORDER TRACKING

Once an order has been shipped, we will provide available tracking information supplied by the carrier whenever tracking is available for the selected shipping service.

Tracking information may take some time to update after the package has been received or scanned by the carrier.

6. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify the recipient's name, street address, city, province, postal code, and telephone number before completing your purchase.

If you notice an error in your shipping information, please contact us as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to correct the information.

Once an order has been dispatched, address changes will depend on the carrier's policies and capabilities and cannot be guaranteed.

7. DELIVERY DELAYS

All delivery times provided by Casa Honor | Premium Jewelry are estimates.

Delays may occur due to high-volume periods, weather conditions, customs processing, carrier disruptions, holidays, or other circumstances outside our reasonable control.

If there is a significant issue with your shipment, please contact us so that we can review the available tracking and shipping information.

8. DAMAGED PACKAGES OR ORDER ISSUES

Please inspect your package and products as soon as your order arrives.

If the package shows visible damage or you discover an issue with your order, contact us as soon as possible.

We recommend keeping the original packaging and taking clear photographs or videos of the package and the product received to assist us in reviewing the situation.

Requests involving damaged, defective, missing, or incorrect products will be reviewed in accordance with our Return & Refund Policy and applicable law.

9. CUSTOM AND MADE-TO-ORDER JEWELRY

Custom, personalized, made-to-order, or specially sourced jewelry may require additional preparation time before shipment.

This includes jewelry created using a gemstone selected specifically for the customer.

Where applicable, Casa Honor will communicate relevant preparation or production information before the order is completed or during the order process.

10. COLOMBIAN EMERALDS

Natural Colombian emeralds may be sold as loose gemstones or used to create custom jewelry at the customer's request.

Orders involving gemstone selection, optional gemological certification, or custom jewelry production may require additional processing time beyond our standard 1–3 business day preparation period.

When independent gemological certification is requested, the additional certification cost and estimated processing time will be communicated to the customer before proceeding.

11. CONTACT

If you have questions regarding your shipment, please contact Casa Honor | Premium Jewelry through the Contact page available on our website.

You may also contact us at:

Email: colombiangoldcanada@gmail.com
Phone: +57 310 774 6480